Client/Project |
Project Description |
Equipment |
Year |
| Lebanese University / PABX |
Over 500 lines on a Meridian 1 Option 51 system |
Nortel Networks |
1994 |
| Spacetel Syria (94 GSM) / Call Center |
IP Customer Care Center with IVR and 40 agents |
Nortel Networks |
2000 |
| Libancell (GSM) / Call Center |
IP Customer Interaction Center with IVR, 5 remote customer care centers throughout Lebanon (25 agents) and 1 main customer care center in Beirut HQ (50 agents) |
Nortel Networks |
2001 |
| TeleYemen (ISP) / Call Center |
Self Service Customer Care IVR with over 20 agents |
Nortel Networks |
2001 |
| Byblos Bank / Call Center |
IP Customer Care Center with 10 agents |
Nortel Networks |
2001 |
| Nestle / Call Center |
IP Customer Care Center with 15 agents |
Nortel Networks |
2001 |
| SITA / Call Center |
Customer Care Center for the International Airline Traffic and Airlines in the Middle East |
Nortel Networks |
1999 |
| AVIS / Call Center |
IP Customer Care Center with 15 agents |
Nortel Networks |
2001 |
| Lebanese Police - Interior - Security Forces (ISF) |
ISDN PABX network of over 5000 lines covering the entire Lebanese territory |
Nortel Networks |
1996-1997 |
| Major 4 and 5 Star Hotels in Lebanon / PABX |
Over 9000 lines for customers such as Phoenicia Intercontinental, Le Vendome Intercontinental, Gefinor Rotana, Sheraton Coral Beach, La Promenade Hotel, etc... |
Nortel Networks |
1995-2001 |
| American University of Beirut / PABX |
Over 2500 lines with an 4x2 Mbps ISDN fibr connection to the American University Hospital PABX (2500 lines) |
Nortel Networks |
1991 |
| Balamand University / PABX |
Over 300 lines on a Meridian 1 Option 11C system |
Nortel Networks |
1994 |
| Lebanese University |
Over 500 lines on a Meridian 1 Option 51 system |
Nortel Networks |
1994 |
| Major Hospitals in Lebanon / PABX |
Over 10000 lines for hospitals such a American University Hospital, Hotel Dieu de France, Hopital Mont-Liban, Hopital Libanais, Hariri Medical Center, Rizk Hospital, etc... |
Nortel Networks |
1981-2001 |
| Major Banks & Financial Institutions / PABX |
Over 7000 lines for major banks and financial institutions such as Banque Audi, Banque de la Mediterranee, Byblos Bank, BBAC, BLC, Arab Bank, Merrill Lynch, etc... |
Nortel Networks |
1981-2001 |
| Civil Aviation / PABX |
Over 5000 lines on a Meridian 1 Option 81C PABX |
Nortel Networks |
1998 |
| Public institutions / PABX |
Over 1500 lines for Ministries and Governmental Institutions such as CDR, etc... |
Nortel Networks |
1981-2001 |
